Interactive Resume

Results-driven leader with over a decade of experience designing, scaling, and operating global, technical onboarding, coaching, and adoption programs for complex enterprise software. Proven ability to design and execute strategic initiatives that improve organizational effectiveness, enhance stakeholder engagement, and support business goals.

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Manager of Customer Education & Certification

AtScale 2026 - Present
  • Lead the design and execution of customer education and certification strategies to maximize user success and product adoption.

Training and Adoption Manager

Transitional Data Services (TDS) 2018 - 2026
  • Design and deliver global technical onboarding and enablement programs for proprietary, enterprise software, accelerating time-to-value, adoption, and customer outcomes.
  • Own LMS strategy and governance, defining role-based learning paths, certifications, and analytics aligned to growth and customer success goals.
  • Design and govern end-to-end learning programs and learning strategy, including curriculum, instructional content, and scalable delivery frameworks.
  • Partner with Sales, Customer Success, Product, Marketing, and Delivery leaders to identify capability gaps and align enablement with go-to-market strategy.
  • Lead global technical adoption operations and mentor trainers and SMEs, contributing to a customer experience organization with Net Promoter Score (NPS) above 90.

Data Migration Consultant

Transitional Data Services 2017 - 2018
  • Advised executive teams on complex IT transformation projects, leveraging proprietary software to drive project success and minimize risk.
  • Developed expertise in the company’s software platform to support strategic decision making in data migration and transformation processes.

Math Teacher

Sudbury & Ayer-Shirley Public Schools 2013 - 2017
  • Co-led the development of math curriculum aligned with MA Common Core standards.

Counselor In Training (CIT) Leader

Camp Sewataro 2009 - 2016
  • Co-founded and co-directed the CIT program, creating a reliable employee pipeline.
  • Designed and implemented training initiatives for camp counselors.

Masters of Education (M.Ed.)

University of Massachusetts Lowell Math Curriculum & Instruction

Bachelor of Arts (B.A.)

University of Massachusetts Lowell Mathematics

Bachelor of Arts (B.A.)

University of Massachusetts Lowell Philosophy

Masters Certificate

Villanova University Software Testing

Core Competencies & Expertise

Software Adoption Program Development & Management
LMS Procurement, Deployment & Management
Instructional Design
Recorded & Live Training Content Development & Delivery
Process Acceleration using AI
Technical Writing
Knowledge Base Organization & Administration
Kubernetes & Networking Basics (Actively Enrolled in CCNA)
Git & Web Development Basics
OpenClaw, AI Config (JSON, YAML, MD)
Curriculum Architecture
Program Governance & Analytics
Cross-Functional Leadership
Scripting & Automation (PWSH, Groovy)